Curriculum Vitae

Involved with several projects in the TCS/Warranty departments within Nissan, the more major project involves migration of the warranty systems to SAP.

Using green screen IBM I-Series AS400 servers which is used company wide to handle requests from dealers for parts to claims and payments.

IQMS(Integrated Quality Management System) globalisation of inter-company process.

Scope: To create a single access system that all global regions will have access to; this will support the enhancements of vehicle quality and overall associated cost, streamlining business processes making the flow of the system more diverse and robust for users.

Taking on the additional role of a scrum master ensuring that there were no impediments against the team, grooming and forecasting the product backlog change requests/improvements and ensuring sprints were adhered to.

Duties included but limited to, allocating local business requirements to the subject matter experts(SME), arranging, inviting and hosting agile scrum meetings to collate business requirements, business processes of all relevant warranty systems master data. Which included completing detailed business processes if necessary(as-is & To-be) complete detailed high level business requirements (use cases, functional services, description of functions) and validate business stakeholders and low level (detailed step by step processes). With the weekly reporting and escalation of action items and items and agenda related to the project alignment between information systems & business.

Highly involved in innovation within the product, creating mock-ups and delivering ideas to the leadership teams to help progress the user interface and engage in a better user experience in the product releases going forward. This also includes work flow processes for example I have created with the engagement of the Information Systems(Development) team a better system of delivering the information to the end user by removing uneccesary/redundant processes and yet adding more up to date and more adept to a modern warranty system. Highly detailed research and competitor analysis has been a consistent tool among others to help gauge the the current market.

The creation of numerous online LES to store & manage data. The creation of visual screen description and the uploading of there to global Microsoft SharePoint folders in preparation for intensive discussion of master data deliverables in preparation for face to face workshop meetings with both vendors and stakeholders, held both in Holland/France/USA and Japan.

The creation of numerous timelines, work breakdown structures & Gantt charts through the use of Microsoft Project and Microsoft Excel to measure and monitor items and progress of project tasks. also numerous business process maps through the use of Microsoft Visio & flow charts.

The encompassed participation in vendor meetings, gap meetings( meetings where the vendor, has required business requirements form SME and then take the information away, came back and suggested ways they could improve aspects). Monitoring progress and coordinate with business owner any issue that require alignment, tracking tasks, risks & issues at regional level, arranging IS sessions follow-up and discussing the data flows between linked IS.

In addition to general roles I created task achievement plans/staff training plans (new starters), Microsoft Project Gantt charts, road maps and network diagrams, created and collated test plans related these with the business process map of the main business requirements of the IQMS project.

Regular visual conferences and tele conferences(Skype & Microsoft Teams) with all regions and locations (UK, Paris, Amsterdam, USA & Japan) Liaisons with IS to ensure all business requirement deliverables were completed in advance of intensive workshop planning meetings.

Alongside the global project, I also managed a portfolio of projects from across Europe and facilitated BRC (Business Requirement Changes) requests from the business teams, this included creating and managing a weighting priority system, this ensured that all items were prioritised in to the backlog awaiting assessment/development. Ensuring that all SMEs created user stories via JIRA, BPMs and test plans in advance of approval, I would also manage and run daily stand ups(IS) and weekly meeting(IS & Business) providing clear communication and transparency of progress.

Career Development Plan – continuous development was undertaken, ensuring I was abreast with all project management tools available, These 16 courses included: * Agile/Scrum/Kanban, Waterfall, Decision Management, 7 tools, Leading Effective Meetings, Leading Teams And Others, V-ops, V-Fast, Delegation and Time Management, Continuous Improvement, Planning, Assertive Skills, Leading Yourself, Presentation Skills, TKP, Try Z/Kaizen(Continuous Improvement), Kepner Tregoe(Analysing Root Cause), Microsoft OneNote. certificates are available if required.

Project Management Skillset

• Commercial awareness & business acumen.
• Experience of multi-vendor environments.
• Good conflict management and prioritisation skills.
• Manage technical process and resolve technical issues.
• Can understand and document project requirements and dependencies.
• Excellent documentation & report writing skills.
• Experience of managing change within CRM, Marketing and Finance systems.
• Demonstrated ability to work with and support cross-functional project teams.
• Ability to manage multiple projects simultaneously and under pressure.
• Strong attention to detail and focus on task completion.
• Internal and External Stakeholder Management.